Cancellation & Refund Policy
At Overfloww, we aim to provide a smooth shopping experience. Please read our
cancellation and refund policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled only before they are processed or shipped.
- Once the order is shipped, cancellation requests will not be accepted.
- To cancel an order, please contact us immediately after placing it.
2. Refund Eligibility
- Refunds are applicable only for eligible cases such as damaged, defective, or incorrect products
delivered.
- Products must be unused and in original packaging to qualify for a refund.
- Requests for refunds must be raised within a specified time after delivery.
3. Non-Refundable Cases
- Products damaged due to misuse or improper handling are not eligible for refunds.
- Requests made after the allowed return period may not be accepted.
- Shipping charges (if applicable) are non-refundable.
4. Refund Process
- Once your refund request is approved, the amount will be processed to your original payment method.
- Refunds are typically processed within 5–10 business days depending on your payment provider.
5. Payment Gateway Refunds
- All refunds are processed through the same payment method used during purchase (via Razorpay).
- Overfloww is not responsible for delays caused by banks or payment gateways.
6. Contact for Support
For queries, please contact us at:
